These Terms & Conditions ("Terms") apply to your use of HouseWise services, including our upkeep plans, one-off jobs and use of the MyHome Hub. By booking a visit, becoming a subscriber or using our website, you agree to these Terms.

This page is a general outline written in plain language and does not replace formal legal advice. We recommend you review these Terms with a qualified advisor, especially if you're a landlord, business or managing multiple properties.

HouseWise is a home maintenance and handyman service based in Central Scotland. We focus on:

• Regular Home Health Checks (inspections and basic diagnostics).
• Small to medium handyman work and practical repairs.
• Coordinating trusted partner trades for specialist work.

We do not provide gas safety certificates, full electrical reports, boiler servicing or large construction projects.

Our services generally fall into two categories:

• Upkeep plans – subscription packages that include a set number of Home Health Checks, Fix Requests and discounts on extra labour.
• One-off jobs – ad hoc visits for inspections, small repairs or specific tasks.

The exact details, pricing and allowances of each plan are set out on our Upkeep Plans page and in your confirmation email when you sign up.

When you book a visit, we agree a date, an approximate time window and the type of work to be done. You are responsible for ensuring:

• Safe access to the property and relevant rooms/areas.
• Someone aged 18+ is present, unless we've agreed otherwise.
• Pets are supervised or secured where needed.

If we arrive and cannot safely access the property or complete the work, we may charge a call-out or missed visit fee.

Upkeep plans include:

• A set number of Home Health Checks per year.
• A yearly allowance of Fix Requests for small jobs.
• Discounts on extra handyman labour (percentage depends on plan).

Allowances apply to a 12-month subscription period and generally cannot be carried over if unused, unless we confirm otherwise in writing.

Subscription fees and one-off job rates are shown on our website and/or quoted to you directly. We reserve the right to update pricing from time to time; any changes to your ongoing plan will be communicated in advance.

For subscriptions:

• Payments are usually taken monthly (or annually if you choose the yearly option) via card or direct debit.
• If a payment fails we may temporarily pause visits until the account is up to date.

Materials, parts and work outside your allowance are charged separately and agreed with you before we proceed.

Most upkeep plans run on a 12-month term. Details of your start date, renewal date and cancellation options are included in your welcome email.

In general:

• You can cancel at the end of your term with notice (for example, 30 days) before renewal.
• Early cancellation may involve an adjustment if you've used more visits or labour than your payments would otherwise cover.

We may cancel or not renew your plan if you repeatedly miss visits, fail to pay or behave abusively towards staff, but we'll always try to resolve issues fairly first.

We always aim to work carefully, safely and to a good standard. That said, there are limits to what we can reasonably guarantee.

We are responsible for:

• Damage we cause through clear negligence while working.
• Returning to fix issues with our workmanship within a reasonable timeframe.

We are not responsible for:

• Pre-existing faults, hidden defects or future failures we could not reasonably foresee.
• Indirect losses such as loss of rent, loss of earnings or alternative accommodation, unless required by law.

Nothing in these Terms limits your statutory rights as a consumer under UK law.

We provide access to a secure online area ("MyHome Hub") so you can see visit history, reports and photos. You are responsible for keeping your login details safe and up to date.

Our handling of your personal data is explained in our Privacy Policy. By using our services you agree to that policy.

The website content is for general information only and may change over time. We try to keep it accurate but cannot guarantee it is always up-to-date or free from errors.

If something hasn't gone as expected, we'd like the opportunity to put it right. You can:

• Speak to us directly during or after a visit.
• Email us at hello@housewise.care.
• Use the form on our Complaints & Feedback page.

We aim to acknowledge complaints promptly and respond with a proposed resolution within a reasonable timeframe.

We may update these Terms from time to time, for example if our services change or if there are updates in relevant law or regulation. The latest version will always be published on this page. Where a change is material and affects an active subscription, we will give you reasonable notice and the option to cancel if you do not wish to accept the new terms.